True North™ pen vaporizer batteries are warrantied for life, under the ACCUVAPE™ guarantee. AS long as no physical damage has been done to the unit, simply return your battery to where you purchased it. They will provide you with a replacement battery at no charge.
True North™ cartridges are not warrantied, due to the nature of the product. If your cartridge does not work on the first try, please return to your point of purchase or contact True North™ directly at (971) 888-7887 or firstname.lastname@example.org.
For questions or concerns regarding the operation of your True North™ pen vaporizer, please contact ACCUVAPE™ directly 7 days a week, from 9am-9pm EST at (517) 256-9836 or email@example.com.